Business Process Automation (BPA) uses technology to hand off tasks that require manual effort and are prone to errors. This allows employees to work more efficiently and enhance customer service.

Before deciding which processes to automate, and how, companies need to assess their ability to adapt their workflows daily. Additionally, they must identify which processes have the highest potential for cost savings and other operational improvements. During this time, teams will need to engage with leaders and employees impacted by the BPA project to ensure they can clearly explain the benefits and address concerns.

After a team has decided the tasks to automate, it must decide on the appropriate tools to accomplish it. One option is a low-code automation program which allows business teams to utilize a visual interface to develop, modify and monitor their own automated processes without the necessity of a ticketing system and IT support. Some of the most popular examples are Blue Prism and UiPath.

Process discovery and identification. Analyzing the current processes is essential prior to making the switch to business automation. Therefore, it is essential that key employees participate in workshops and brainstorming session. These sessions will assist you in getting a better understanding of each step and pinpoint areas in need of improvement.

Once you’ve identified areas that could benefit from business process automation, you can begin to prototype and test your new technology. Once the system is fully functional and ready solutions for internal communications in a company to go, you will be required to train employees on the new process and then implement the well-tested system.